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Frequently Asked Questions

Find answers to common questions about accounts, trading, and services.

FAQs

Account Opening

What documents do I need to open an account?
You need your PAN card, Aadhaar card, a cancelled cheque or bank statement, and a passport-size photograph.
Account opening is typically completed within 24–48 hours after all documents are verified.
Yes. You can complete the entire account opening process online using Aadhaar-based e-KYC.
A demat account is opened alongside your trading account. Both are part of the same account opening process.

Trading

What exchanges can I trade on?
You can trade on NSE and BSE for equities, and on MCX and ICEX for commodity derivatives.
Equity trading is available from 9:15 AM to 3:30 PM on BSE/NSE trading days. Commodity market timings vary.
We support market, limit, stop-loss (SL), and stop-loss market (SL-M) order types.
Yes. You can activate the F&O and commodity derivatives segments on your trading account.

Demat Account

Which depository is used?
Abira Securities is a registered Depository Participant (DP) with CDSL.
Yes. Annual Maintenance Charges (AMC) apply. Our team will provide the current fee schedule.
You can initiate an off-market transfer using a Delivery Instruction Slip (DIS) from your current DP.
The CDSL Tpin is a secure PIN used to authorise the sale of shares held in your demat account, without a physical DIS.

IPO

What is ASBA?
ASBA (Application Supported by Blocked Amount) means funds are blocked in your bank account during the IPO application. The amount is debited only if shares are allotted.
Yes. UPI-based ASBA is available for retail investors for bids up to ₹5 lakh.
The blocked amount in your bank account is automatically released if shares are not allotted.
Yes. A valid demat account is required to receive allotted shares.

Mutual Funds

What is the minimum SIP amount?
SIP investments can be started from ₹500 per month, depending on the scheme.
Yes. You can pause, modify, or stop a SIP at any time through your account portal.
No. Mutual funds are subject to market risk. Returns are not guaranteed. Please read all scheme documents carefully.
Open-ended mutual funds can be redeemed on any business day. Some schemes may have exit loads for early redemption.

Payments & Withdrawals

How do I add funds to my trading account?
You can transfer funds via UPI, NEFT, RTGS, or IMPS from your registered bank account.
Withdrawal requests are typically processed within 1 working day, subject to exchange payout timelines.
Funds can only be transferred from and to the bank account linked to your trading account at the time of KYC.
Please contact our support team for current minimum withdrawal limits.

Support & Compliance

How do I raise a grievance?
You can write to grievances@abiragroup.in or file a complaint on the SEBI SCORES portal. Our team will respond within the stipulated regulatory timeframe.
SCORES (SEBI Complaint Redress System) is a web-based platform for investors to file and track complaints against listed companies or registered market intermediaries.
Call us at 033-4030-8700 or email support@abiragroup.in during business hours, Monday to Friday.
We comply with SEBI data protection guidelines. Your personal and financial data is stored securely and is not shared without your consent, except as required by law.

Ready to start investing?

Open a demat and trading account with Abira Securities.
SEBI regulated, multi-exchange, fully digital.

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